Kenya Access Bank Job Recruitment Screening Exam Date and Venue

Kenya Access Bank Job Recruitment Screening Exam Date and Venue

Business & Personal Banking Nairobi, Nairobi County, Kenya Full time

Kenya Access Bank Job Recruitment Screening Exam Date and Venue
2021 Access Bank Job Opportunity Check Available Positions


Develop and implement Bank’s Retail & SME banking strategy to achieve market share, revenue and balance sheet growth, as well as exemplary customer satisfaction

The key responsibilities are:

Formulation and review of strategies for Retail & SME banking for the short, medium and long term in line with Access Bank’s plan.

Development and overall management of targets for Retail & SME banking bank wide by products, zones and branches.

Definition of marketing and sales strategies.

Development of Retail & SME Products and Services.

Management and maintenance of existing customer relationships and development of new customer relationships in conjunction with Wholesale Banking, Digital Banking and Treasury.

Development and overall management of the business plans, scope and activity size (including locations) of teams to ensure that appropriate strategies are undertaken to achieve targets set for the unit.

Monitoring and reporting on Retail & SME sales Performance of all Retail & SME products offerings

Development and execution of a customer management framework including customer insight driven marketing


The main key performance indicators are:

Revenue growth vs plan

Balance sheet growth vs plan

Market share growth vs plan

Multiple Products per Customer

Revenue per product

Direct costs

Customer satisfaction level

Employee satisfaction level


A degree in business or equivalent field. Relevant Masters’ degree will be an advantage

Minimum of 15 years’ experience in a bank with at least 5 years’ experience in Retail & SME banking

Kenya Access Bank Job Screening Exam Date and Venue

Required knowledge, skills and abilities

Excellent Banking knowledge

Excellent Customer Service / Relationship Management capabilities

Excellent Marketing / Selling skill


Strong strategic orientation

Good negotiation /presentation skills

Knowledge & understanding of commercial and public sector market

Good Oral & Written communication

Supervisory Skills

General managerial/ administration

Team building / conflict management

Coaching /Leadership / Influencing

Organization and coordination skills

People Skills


Generic Skills

Advance Credit Skills

Strategic orientation

Initiative/Entrepreneurship/ taking ownership

Analytical Skills/ Problem solving


Interpersonal Skills


Competitive package

Application deadline: 22nd March 2021

 Click here to apply:

Head of Retail & SME Banking – 2021 Kenya Access Bank Job Recruitment

Kenya Access Bank Job Recruitment Screening Exam Date and Venue

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