Kenya Access Bank Job Recruitment Screening Exam Date and Venue
Business & Personal Banking Nairobi, Nairobi County, Kenya Full time
Description
Develop and implement Bank’s Retail & SME banking strategy to achieve market share, revenue and balance sheet growth, as well as exemplary customer satisfaction
The key responsibilities are:
Formulation and review of strategies for Retail & SME banking for the short, medium and long term in line with Access Bank’s plan.
Development and overall management of targets for Retail & SME banking bank wide by products, zones and branches.
Definition of marketing and sales strategies.
Development of Retail & SME Products and Services.
Management and maintenance of existing customer relationships and development of new customer relationships in conjunction with Wholesale Banking, Digital Banking and Treasury.
Development and overall management of the business plans, scope and activity size (including locations) of teams to ensure that appropriate strategies are undertaken to achieve targets set for the unit.
Monitoring and reporting on Retail & SME sales Performance of all Retail & SME products offerings
Development and execution of a customer management framework including customer insight driven marketing
The main key performance indicators are:
Revenue growth vs plan
Balance sheet growth vs plan
Market share growth vs plan
Multiple Products per Customer
Revenue per product
Direct costs
Customer satisfaction level
Employee satisfaction level
Requirements
A degree in business or equivalent field. Relevant Masters’ degree will be an advantage
Minimum of 15 years’ experience in a bank with at least 5 years’ experience in Retail & SME banking
Kenya Access Bank Job Screening Exam Date and Venue
Required knowledge, skills and abilities
Excellent Banking knowledge
Excellent Customer Service / Relationship Management capabilities
Excellent Marketing / Selling skill
Hands-on
Strong strategic orientation
Good negotiation /presentation skills
Knowledge & understanding of commercial and public sector market
Good Oral & Written communication
Supervisory Skills
General managerial/ administration
Team building / conflict management
Coaching /Leadership / Influencing
Organization and coordination skills
People Skills
Generic Skills
Advance Credit Skills
Strategic orientation
Initiative/Entrepreneurship/ taking ownership
Analytical Skills/ Problem solving
Self-Management
Interpersonal Skills
Benefits
Competitive package
Application deadline: 22nd March 2021
https://apply.workable.com/access-bank/j/E78639ABC1/apply/
Head of Retail & SME Banking – 2021 Kenya Access Bank Job Recruitment
Kenya Access Bank Job Recruitment Screening Exam Date and Venue
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